Refund and Cancellation Policy

All Corexio plans are billed monthly and recurring, per student, with no long-term commitment or annual contract (ADR-018). There is no free trial period or permanent free version of the courses: the subscription is charged from the moment a student's first course is activated.

You may cancel a student's subscription at any time from the Parent dashboard. Cancellation stops future charges; access to active courses continues until the end of the period already billed — access is not cut off mid-period.

As a general rule, we do not offer partial or prorated refunds for unused time within an already-billed period — canceling simply stops the next charge.

If you notice a duplicate charge, an incorrect amount, or a charge after a properly confirmed cancellation, contact us and we will correct it as a refund or credit, as appropriate.

Coin that a student earns by mastering lessons (mastery ≥80%) is not money and is not refundable for cash under any circumstances, even if you cancel your subscription.

Where enabled on the Platform, accumulated Coin can be applied as credit toward the cost of an additional elective or toward the plan's monthly fee, at a fixed rate (1,000 Coin = US$1.00 of credit), with a maximum cap per billing period (between 20% and 30% of the monthly amount, depending on plan) and subject to the account being current on payments. Unused Coin expires 12 months after being earned.

For now, redeeming Coin as a billing credit is only available for accounts paying via Stripe. Families paying via PayPal continue earning and spending Coin normally in the store, but cannot yet apply it as a discount on their monthly bill — we will enable that once an equally safe mechanism exists for that payment rail.

If you believe you were charged incorrectly (wrong amount for your plan, duplicate charge, or a charge after a confirmed cancellation), contact us with the email associated with your account and the date of the charge — we investigate and correct within a reasonable timeframe.

For cancellations, use the Parent dashboard (Settings → Subscription). For refunds due to billing errors or any other billing question, contact us at support@corexiolearning.com.